Frequently Asked Questions
Everything you need to know about GitLoom
Getting Started
How long does setup take?
Less than 2 minutes. Connect your GitHub account, select repositories, and you're ready to generate your first report.
Do I need a credit card to start?
No. You get 2 free reports without any payment information. Only subscribe if you find value.
Which GitHub integrations are supported?
We support GitHub.com and GitHub Enterprise. Both personal and organization repositories work seamlessly.
Security & Privacy
Is my code secure?
Yes. We only read pull request metadata and commit messages. We never access, store, or process your actual source code.
Where is my data stored?
Your data is stored on EU-hosted servers in Finland, protected by Cloudflare (WAF, DDoS protection). All connections use TLS 1.3 encryption. We are GDPR and CCPA compliant.
Can I delete my data?
Yes. You can request complete data deletion at any time through your account settings or by contacting support.
Features & Usage
What types of reports can I generate?
Daily standup summaries, weekly progress reports, sprint retrospectives, release notes, and custom reports for stakeholders.
Can I customize report templates?
Yes. The Professional plan includes customizable report templates for different audiences.
How does the AI generate updates?
Our AI analyzes commit messages, PR descriptions, and activity patterns to create human-readable summaries of your team's work.
Billing & Plans
Can I cancel anytime?
Yes. Cancel your subscription anytime with one click. No questions asked, and you'll retain access until the end of your billing period.
Do you offer team discounts?
The Professional plan already includes unlimited seats. Contact us if you have specific needs.
What payment methods do you accept?
We accept all major credit cards through Paddle. GitHub Marketplace support is coming soon.
Still have questions?
Book a demo and we'll walk you through everything.
Or email us at support@gitloom.ai