FAQ

Questions about GitLoom, answered.

GitLoom is a Slack-first pull request notification tool that watches your GitHub repos and sends one quiet daily digest: which PRs are stuck, what shipped, and what your team did this week. Here is everything else people ask before installing.

§02 · The basics

What is GitLoom?

GitLoom is a Slack-first pull request notification tool. It watches your GitHub repos and posts one quiet daily digest: PRs waiting on a first review, PRs approved but never merged, PRs with merge conflicts, PRs with failing CI, and the small forgotten ones that fall through the cracks. It also sends weekly team digests and release notes, to Slack, email, or Telegram.

How is GitLoom different from the official GitHub Slack app?

The official app is a firehose: it posts a message for every event on every subscribed repo, and most teams end up muting the channel within a week. GitLoom batches everything into one quiet digest on weekday mornings, and its Live PR Cards keep one message per PR updated in place through review, CI, and merge instead of posting again for every event. One quiet digest, not forty notifications.

What counts as a stuck PR?

Five things: PRs waiting on a first review, PRs that were approved but never merged, PRs with merge conflicts, PRs with failing CI, and small forgotten PRs that have gone quiet. GitLoom describes each one in plain English, so the fix is usually a single nudge in Slack. Bot reviews do not count as reviewed, and PRs labeled WIP or blocked are left alone.

How noisy is GitLoom?

Quiet by default. GitLoom only speaks when something new is stuck. If nothing changed since the last digest, it stays silent. Repeat reminders about the same PR are batched every few days, and Live PR Cards update one message in place rather than posting again for every event, so even flapping CI never floods the channel. It stays readable instead of becoming the one everyone mutes.

§03 · Getting started

How long does setup take?

About two minutes: install the GitHub App, connect Slack, pick a channel. Repos you grant during install are tracked automatically, GitLoom detects your conventions (version tags, a deploy branch, or continuous-to-main) on its own with no YAML to write, and you can send yourself a test report before going live. The first digest lands the next weekday morning.

Which channels can GitLoom deliver to?

Slack, email, and Telegram. You choose per report, so the stuck-PR digest can go to your team's Slack channel while the weekly digest goes to a founder's inbox.

Which GitHub setups are supported?

GitHub.com, with both personal and organization repositories, including repos spread across multiple GitHub organizations.

Can I try it before paying?

Yes. Every plan starts with a 10-day free trial with full access. There's no free tier: if the reports aren't worth it, cancel before the trial ends and pay nothing.

§04 · Reports

What reports does GitLoom send?

Three: Daily Digest (weekday mornings, only when something is actually stuck), Weekly Digest (what your team shipped, in prose), and Release Notes (drafted from your merged work). You pick which reports run and where each one goes: Slack, email, or Telegram. Alongside the reports, Live PR Cards keep one Slack message per open PR updated in place as it moves through review, CI, and merge.

How smart are the summaries?

Smarter than parroting PR titles. GitLoom synthesizes activity across PRs, reviews, and commits into a short narrative read, the kind of update a thoughtful teammate would write.

Can I tune the tone or voice?

Yes. Every plan includes custom instructions per report: tell GitLoom what to emphasize (for example, "reference the Linear ticket IDs in PR titles") and it follows your house style.

Can I ask GitLoom questions in Slack?

Yes, on the Professional plan. Ask GitLoom about dev progress and activity directly in Slack: what shipped this week, which PRs are waiting on a review. Answers come from your team's real GitHub activity, without leaving Slack.

§05 · Data & privacy

Does GitLoom read my source code?

No. We read PR titles and descriptions, commit messages, review comments, and metadata about which files changed. Nothing else. Your code stays on GitHub.

Does GitLoom read my Slack messages?

No. GitLoom only reads messages addressed to it, never your channel history, and no data leaves your workspace except the content GitLoom itself generates.

Where is my data stored?

On EU-hosted servers in Finland, behind Cloudflare (WAF + DDoS protection). All connections use TLS 1.3. We are GDPR and CCPA compliant.

Can I delete my data?

Yes. Request complete deletion at any time from your account settings or by contacting support.

§06 · Billing

How much does GitLoom cost?

Starter is $29 per month and tracks up to 10 repositories. Professional is $99 per month, tracks up to 50, and includes the GitLoom Agent for questions and custom reports in Slack. A tracked repository is a repo GitLoom watches for updates and summaries. Pricing is flat per workspace, not per seat, so adding developers never raises your bill. Yearly billing costs the same as 10 months, so two months are free. If you need more repositories or have custom requirements, book a call with us. Every plan starts with a 10-day free trial.

Can I cancel anytime?

Yes. Cancel with one click. You'll retain access until the end of your billing period.

What payment methods do you accept?

All major credit cards via Paddle.

Still have questions?

Book a demo and we'll walk you through everything.

Book a demo

Or email support@gitloom.ai