LEGAL

Terms of Service

Last updated: January 18, 2026

Welcome to GitLoom!

Thanks for using GitLoom! These Terms of Service ("Terms") cover your use of our service, so please read them carefully. GitLoom is operated by Swiftmade OÜ, registered in Estonia (registry code: 14173141, VAT ID: EE101997148) with our office at Pärnu mnt 148, 11317, Tallinn, Estonia. By signing up for or using GitLoom, you're agreeing to these Terms. If you have any questions, please contact us at support@gitloom.ai.

Definitions

  • •Service: GitLoom and all its features and functionality
  • •GitHub Data: Any information accessed from your GitHub repositories through the GitHub API, including but not limited to code, commit data, pull requests, issues and comments.
  • •User Account: Your registered account on GitLoom, including login credentials and profile information
  • •Reports: The insights, summaries, and visualizations generated by our Service based on your GitHub Data
  • •Subscription: Your paid access to our Service according to the plan you select
  • •Personal Data: Information relating to an identified or identifiable natural person as defined by applicable data protection laws

What GitLoom Does

GitLoom translates GitHub activity into clear, business-friendly insights. We connect to your GitHub repositories (with your permission) to analyze development activity and generate reports that make technical progress understandable to non-technical stakeholders.

Your Account

To use GitLoom, you'll need to create an account with accurate information. You're responsible for keeping your password secure and for all activity under your account.

How We Handle Your GitHub Data

  • •Your Data Remains Yours: We don't claim ownership of your GitHub data or code. You retain all rights to your repositories and code.
  • •What We Access: We only access the GitHub repositories you explicitly authorize us to access. We won't look at repositories you haven't connected to GitLoom.
  • •How We Use GitHub Data: We use your GitHub data only to generate reports and insights for you, improve our service, and maintain and troubleshoot our service. We won't use your GitHub data to sell or share with third parties, create competitive products, or train AI models unrelated to improving GitLoom's functionality.
  • •Data Security: We implement industry-standard security measures to protect your GitHub Data, including secure, access-controlled storage systems, regular security audits and testing, authentication protocols to prevent unauthorized access, data minimization (we only store what's necessary for the Service), and automatic deletion of sensitive data after processing.
  • •We process your GitHub Data primarily to generate reports and only retain the content and metadata necessary for our service to function. We never access or maintain full copies of your source code.
  • •Despite these protections, no online service can guarantee absolute security. You acknowledge that you provide GitHub Data at your own risk, and we recommend connecting only repositories you're comfortable sharing with a third-party service.

Using GitLoom

  • •What You Can Do: You can use GitLoom for your personal or business needs as described in our service documentation.
  • •What You Can't Do: Share your account with others, use GitLoom to break laws or violate others' rights, try to reverse-engineer our service, use automated tools to scrape or access our service, or use GitLoom in a way that could damage, disable, or impair our service.

Fair Use Policy

Some features of GitLoom are described as "unlimited" for simplicity. In practice, all usage is subject to reasonable limits designed to ensure service quality for all users. We reserve the right to throttle, suspend, or restrict access to accounts that exhibit usage patterns significantly exceeding normal use, such as automated or programmatic access, excessive API calls, or usage that negatively impacts our infrastructure or other users. If your usage exceeds these limits, we'll reach out to discuss your needs and find a suitable solution.

Payments and Billing

  • •Merchant of Record: For direct purchases through gitloom.ai, Paddle.com Market Limited acts as the merchant of record, handling payment processing, billing, refunds, and customer service. Your credit card statement will show the charge from Paddle. For GitHub Marketplace purchases, GitHub, Inc. acts as the merchant of record and handles all payment processing, billing, and initial customer service.
  • •Subscription Fees: You'll be charged according to the plan you select. For monthly subscriptions, you'll be billed at the beginning of each billing cycle. For annual subscriptions, you'll be charged the full amount at the start of your subscription period.
  • •Payment Methods: By providing payment information, you represent that you are authorized to use the payment method and you authorize us to charge your payment method for all fees related to your Subscription. For GitHub Marketplace purchases, you'll use the payment method attached to your GitHub account.
  • •Changes to Pricing: We may change our pricing by giving you at least 30 days' advance notice via email or an in-app notification. If you continue to use GitLoom after the price change takes effect, you will be charged the updated price.
  • •Cancellation and Refunds: You may cancel your subscription at any time through your account settings or by contacting support@gitloom.ai. Cancellation will take effect at the end of your current billing period, and we do not provide refunds for any unused portion of your subscription. If you are not satisfied with GitLoom, please contact us within 30 days of your most recent payment. In most cases, we will refund your latest monthly payment—no questions asked. This refund policy is intended to give you peace of mind while trying our service, but we reserve the right to decline refunds in cases of abuse or repeated requests. GitHub Marketplace purchases are handled according to GitHub's Marketplace policies.

Service Availability and Changes

We strive to keep GitLoom available 24/7, but occasionally we may need to perform maintenance or updates. We'll try to give you notice when possible. We may change, suspend, or discontinue any aspect of GitLoom at any time, including features or pricing. We'll provide reasonable advance notice of significant changes.

Limitation of Liability

  • •Service Provided "As Is": GitLoom is provided "as is" without warranties. We work hard to make our service reliable and secure, but we can't guarantee it will always be error-free or uninterrupted.
  • •Our Liability Cap: If something goes wrong, our liability to you is limited to the amount you've paid us in the 12 months before the issue. We're not liable for lost profits, data loss, business interruption, or indirect damages.
  • •This liability limitation doesn't apply where prohibited by law.

Term and Cancellation

  • •You can stop using GitLoom and cancel your account anytime. We may suspend or terminate accounts that violate these Terms or are inactive for an extended period.
  • •After cancellation: Your access to the service will end at the end of your current billing cycle, we'll delete your account data within 30 days, and we'll delete your GitHub data immediately.

Legal Details

These Terms are governed by laws of the Republic of Estonia. Any disputes will be resolved in the courts of Tallinn, Estonia. We may update these Terms from time to time. We'll notify you of significant changes and give you the opportunity to review them before they take effect.

Third-Party Services

  • •Paddle (Paddle.com Market Limited): Acts as our merchant of record for direct purchases, handling payment processing, billing, tax compliance, and customer service for transactions made through our website.
  • •GitHub: Provides the API and data access that powers our Service, and may act as merchant of record for purchases made through GitHub Marketplace.
  • •Other Service Providers: We may use additional third-party service providers for hosting, analytics, customer support, and other operational purposes.
  • •Your use of GitLoom may be subject to the terms and policies of these third-party services. We are not responsible for the practices or policies of third-party service providers.

Privacy and Data Protection

Please review our Privacy Policy to understand how we collect and use personal data. Our Privacy Policy is part of these Terms.

Contact Us

Thanks for reading our Terms! If you have any questions, please email us at support@gitloom.ai.